The Story Behind
The biggest problem with existing ZORALab's Integra Program and
ZORALab's Shepherd Program was their rigid business structure
approach. In the last 2 years, we got a lot of customers'
feedbacks regarding how bad our tech service's product offering.
Some notable feedbacks were:
Negociation for better pricing after Covid19 pandemic recovery (and some customers are affected by 2022 Russian-Ukriane "special military operation").
Scary subscription charges for small one-time fixing.
Want something that constitutes a service but was packaged together.
Some services are repeatable.
Too many different terms and conditions to deal with.
Some services from Integra Program overlaps with Shepherd Program.
Both Integra Program and Shepherd Program are human-interacting tech support services so they should not be split.