
SMB Friendly
Designed for small and medium businesses (SMB) where hiring a full time tech department is expensive. ZORALab ensures you pay only for what you use.
Shepherd Program — A ZORALab ad-hoc tech support service product designed solely for your technological maintenance, requests, and preventive measures needs. That way, we free you up so that you can work something more profitable.
Here are some of the reasons for you to choose Shepherd Program over the conventional tech support services and why choosing ZORALab would be a good choice:
Designed for small and medium businesses (SMB) where hiring a full time tech department is expensive. ZORALab ensures you pay only for what you use.
To ensure you’re constantly rewarded for the more you use, we optimized the payment rate into tier based rate where the more you use, the lower the rate. ZORALab ensures you always get rewarded with the more hours you use.
To ensure you have sufficient flexibility for task assignment, the Program allows various task requests as long as it’s applicable. ZORALab ensures you will have flexibility for assigning maintenance tasks.
Depending on the task nature, we can operate during off-work hours to avoid collusion and downtime during your office hours. ZORALab ensures the task are best executed at an appropriate timeline.
Only Available at our discretion.
Here are among all the technologies we are experienced in for maintenance tasks:
Please read through and agree to the Shepherd Program Terms and Conditions and our General Terms and Conditions available at:
Shepherd Program uses tier-based pricing rate to calculate your support needs. This provides flexibility for you to perform ad-hocs tasks and to keep the monthly stand-by fees as low as possible when unused.
Also, the selected rate applies to all the used hours, not by unit tiers. Hence,
the more you use, the lower the rate you will get and the more discounts you
gain back. The pricing tiers always start from Tier 1
and are automatically
upgraded depending on total used hours.
The total hours are calcuated using the following formula:
GrossTotal = (Completed Hours) x (Number of Agents) x (Number of Instances)
Total Hours = RoundUpToHour(GrossTotal)
Example: 2
agents, both spin total of 3
instances to complete 10min
work
each in parallel (total 20min
completion hours):
Total Hours = RoundUpToHour( (20min / 60min) x 2 x 3 )
= RoundUpToHour(2.000)
= 2 hours
Here is the Shepherd Program pricing to date:
DESCRIPTIONS | TIER 1 | TIER 2 | TIER 3 | TIER 4 |
---|---|---|---|---|
Currency | MYR |
MYR |
MYR |
MYR |
Amount | RM 320.00 |
RM 590.00 |
RM 1170.00 |
RM 72.00 |
Min Hours per Month | 4 hours |
8 hours |
16 hours |
per hour |
To ensure our communications and tracking documented, we recommends you raise a task request document (be it email and etc.) to ZORALab for all your tasks.
The template is an example of the required information for the notice. You are allowed to freely design your own (e.g. under company’s letter head) as long as the information within are available.
Here is an example of the task request:
Task Request TemplateInterested with one or more of our integration modules? Feel free to: